Good morning all,I’m yet to discover a way to display a month vs month score change and I am hoping someone can help. We can certainly provide the information for stakeholders to work out the difference between, say a score of 47% one month, 50% the next, but we are being challenged to provide this comparison clearly due to having a vast program in place. We’ve been able to make great use of the many fantastic widgets in the CX Dashboards but this is a gap that is blocking us from automating more of our weekly/monthly reporting. Please see attached for an example of what I’m looking to recreate. The Comparisons & Benchmarks features we do use, but are keen to not have to manually update these numbers each month.

Hi,I think you will need to use Top Box instead of average metric.For the 2nd and 3rd column, you can apply the filter on the 2nd and 3rd metric in the same way but for the filtered date should be June and May respectively.For the last column, you will need to create a custom metric in the Mapping page as below:I hope this helps

If you just want to show current month vs prior month, you can use a gauge chart and include a comparison (bottom setting in the Data settings of this widget)- you can create a custom metric with prior month filter, as an example. Below example is vs prior year.If you want to show a trend line month by month, you can use a simple chart with the date on the X-axis (example below):

How to display change in score - Month vs Month

How to display change in score - Month vs Month | Experience Community

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