Solution to Custom Formatting on Response Date | XM Community
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Solution to Custom Formatting on Response Date

  • November 17, 2025
  • 1 reply
  • 20 views

UXDana
Level 2 ●●
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Solution to formatting a “Response Date” to MM/DD/YYYY.

 

Creating the field

  1. In the survey flow section, choose “Embedded Data”
  2. Name the new data something like “Taken Date
  3. Click “Set a Value Now”
  4. Navigate to “insert piped text” and find “Date/time” and “Current Date / Time”
  5. Open Data & Analysis tab and Column Chooser
  6. Under Embedded Data, choose “Taken Date

Adding field to dashboard

  1. Open Dashboard
  2. Open Settings
  3. In the Dashboard data tab, add a new field
  4. Choose Embedded Data, find “Taken Date” and choose Text Value as the field type
  5. Save your Dashboard data, give your dashboard a bit of time to update
  6. Go to your dashboard and create a Record Table widget
  7. Add a column, find “Taken Date”

Adding a field filter in dashboard

  1. Ensure you’re in edit mode
  2. Click plus button on the top next to filters
  3. Add “Survey Metadata - Recorded Date”
  4. Click “Done editing”

NOTE: When filtering the dashboard if you want the date picker, instead of choosing to filter on your new field, Taken Date, you’ll choose the meta data field that is formatted correctly. If you try to filter on Taken Date, you will only get the option to filter on keyword.

 

Back story:

The dashboard I built includes a Record Table widget meant for exporting. This Record table has data in a certain order and dates in the MM/DD/YYYY format. I attempted  to pull in Response Date as a column but I am not able to update the format from MM-DD-YYYY. (dashes instead of forward slashes). I tried the following:

  • Creating a new custom field in the survey field editor and setting date there. (cannot concatenate a date field)
  • Adding the field as-is to Dashboard data and updating the formatting in the widget settings
  • Adding a duplicate field in the data mapping (cannot edit the format of the date in the data mapper for that field) 

1 reply

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  • Qualtrics Employee
  • December 8, 2025

Hello, UXDANA

In Qualtrics CX Dashboards, you cannot directly edit the standard response date field format, as it defaults to ISO or system formats (YYYY-MM-DD). To display dates in the MM/DD/YYYY format, you must implement a workaround using embedded data.

 

Update the CX Dashboard

  • Add the new field (e.g., TakenDate) to your dashboard.

  • Map it as a Text Value column in your Record Table widget.

Limitations and Filtering

  • Filtering: Because the reformatted date is a text field, you cannot use it with the standard date picker filter. Continue using the original metadata field (Recorded Date) for all filtering and date range selections.

  • Segmentation: Native ISO formats (YYYY-MM-DD) remain the standard for date segmentation. While you can customize display formats in the Data Mapper, these settings typically change date parts rather than specific delimiters like slashes.

Summary of Best Practices

  • Use JavaScript to generate a text-based MM/DD/YYYY field for display purposes.

  • Use original system metadata fields for backend filtering and date range functionality.

  • Utilize Data Formula tasks in workflows or API updates if you require standardized formats across high-volume response sets.

If you are still experiencing issues with date mapping or require a deeper account review to troubleshoot dashboard errors, we recommend submitting a support ticket. This is the most secure method to receive a personalized resolution.

Submit a ticket here: https://support-portal.qualtrics.com/