Missing Self-Reflection

Question

Has anyone had any issues with the self-reflection being available for some subjects, but not others? This is a relatively new problem we’ve come across, and it’s sadly really impacting our users’ ability to utilize their 360s. In the screenshot below you’ll see there’s no available self-reflection. I can verify that on the back end of things as well. Additionally, I verified that self-reflection is turned on within the project.

Lpena · Answer

The issue of self-reflection being available for some subjects but not others in 360 projects can be due to several factors. Key points to check are:Ensure that the self-reflection option is turned on in the project participant options.Verify that participants are not marked as 'Done' or completed, as participants in this state cannot complete self-evaluations.If managers need to see self-reflection status, ensure either “Managers can access their subjects’ reports” or “Manager approves subject's reports” is enabled, otherwise the self-reflection column will not be visible to managers.There may be some delay due to caching of the project configuration that can temporarily prevent changes from taking effect.Partial or incomplete self-evaluation responses (e.g., participant did not submit at the end) might not count as finished, causing them not to appear correctly.Recent feature flipper changes or bugs could cause self-evaluations to show as 'This evaluation can no longer be completed.' If this appears suddenly, filing a pulse for engineering investigation is advised.In summary, it is important to check participant status, project settings for self-reflection visibility, and ensure there are no partial or unfinished self-evaluation responses. If everything appears correct but the problem persists, it is recommended to file a support ticket for deeper troubleshooting.These points reflect known issues and recommended checks documented from internal support pages.

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