Custom error message when someone not in the participant list uses an anonymous link

Question

Hi all - For an upcoming survey we want to use emailed invitations and an anonymous link on our intranet home page.  The survey flow includes a SSO authenticator that associates the respondent with the participant list.  In initial testing it works as expected - participants can use either the unique link from the invitation email or the anonymous link.  They can also start with one and finish with the other, which is great.Non-participants who successfully authenticate see an error message “this evaluation can no longer be completed” which is confusing.  My question is if that error message can be customized?  I haven’t found an option to do so yet but I’m hoping one of you have, or maybe have an alternative approach.Thanks!!

Matt_Griffin · Accepted Answer

I’ve run multiple tests and the error message I was looking for is the Authentication Error Text in the authenticator options. However, it doesn’t appear to work consistently - in some tests a user not in the participant (or respondent = false) list would get thaterror message but in other tests would continue in the flow.The blocks for participants need to be nested under the authenticator. Otherwise, non-respondents would sometimes receive the survey. That would be fine because a End of Survey block for non-respondents could be set with a custom message.However, I found an edge case that makes this approach not work for my use case. If a user not in the participant list (or on the list as respondent = false) clicks the link, they will see the error message and the response. Nothing would be recorded with the response except latitude and longitude and manually set embedded data, even if the authenticator captured identifying info. But switching the user to respondent = true and/or deleting that response would not allow the user to later complete the survey, as if the check for if the user was on the participant list would not occur the 2nd time.

Aggarwal · Answer

You have an option to edit this message under survey options.

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