Hi, I would appreciate the community support if possible. I have created an Lifecycle Onboarding Survey that should be triggered using SAP Success Factors. I went through all the steps provided by SAP of how to perform the integration. https://help.sap.com/docs/successfactors-platform/integrating-sap-successfactors-with-qualtrics/integrating-sap-successfactors-with-qualtrics Also in Qualtrics I have the Survey Active; the ETL for Extract data from SF and Import Data in EX Directory is working; Metadata with UserId is there and I can see it in the EX Directory for user. I reached out to Qualtrics support -- just to clarify JSON and Workflows do not work for Lifecycle. I would appreciate support or guidance if you faced any similar issues --- of the survey not triggered using SF Success Factors business rules/Manage Qualtrics integrations /API etc.

shouldn’t the survey be triggered based on people data coming into Qualtrics rather than SF business rules?When I implemented Qualtrics, Davidson (our implementation partners at the time) suggested using SAP SF SFTP to Qualtrics SFTP for data ingestion rather than the advertised native integration as SFTP is much more versatile.For the current onboarding survey we have, it’s sent 100 days after a person starts with the company (excluding a specific type of contractor), using the automated participant import criteria below.

Lifecycle Onboarding Survey not triggered using EC SF

Lifecycle Onboarding Survey not triggered using EC SF | Experience Community

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