OneTrust cookie consent for EX (Employee Experience) | Experience Community
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OneTrust cookie consent for EX (Employee Experience)

  • January 27, 2026
  • 1 reply
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We would like to implement OneTrust cookie consent for EX (Employee Experience).
From what we understand, cookie consent integration is currently available only for CX (Customer Experience).

Is there any available workaround, configuration, or recommended approach to enable OneTrust consent management for EX?
Has anyone successfully implemented something similar, or is this a known limitation without a current solution?

Any guidance or shared experience would be greatly appreciated.
Thank you!

Shilpa Jain

Shilpa Jain

    1 reply

    Lpena
    Qualtrics Employee
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    • Lpena
    • Qualtrics Employee
    • February 10, 2026

    Hello, Shipa
     

    This is a really important distinction for global compliance! As it stands, the native OneTrust integration is built primarily for CX Digital Experience Analytics (DXA). Because EX (Employee Experience) projects often live in separate brands and use different session-tracking logic, that "one-click" OneTrust connection isn't available out-of-the-box for your employee surveys.

    Since EX brands don't currently coordinate with the CX consent widgets, most organizations handle this in one of two ways:

    Manual Consent Blocks: Building a standard "Terms & Conditions" block at the start of your survey using Skip Logic. This is the most common way to ensure employees explicitly opt-in before data collection begins.

    Custom Implementation: If your legal team requires the actual OneTrust banner to appear, you would need to manually embed the OneTrust script into the survey's Header/Footer (via the Look & Feel settings). Just keep in mind that this is a custom route and isn't officially supported by the standard Qualtrics integration.

    If you need to ensure your EX brand is opted out of any existing CX consent forms to avoid double-prompting your staff, or if you want to see if there's an updated roadmap for EX-specific privacy widgets, your best bet is to reach out to the Customer Success Hub. They can verify your specific brand settings and help ensure your privacy workflows are aligned with your company’s legal requirements: https://support-portal.qualtrics.com/ 🛡️

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