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Transactional measurement of internal services ETX


sergio
QPN Level 2 ●●
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  • QPN Level 2 ●●
  • 7 replies

What is the difference in licensing capacity between ETX and EE if the client's need is the transactional measurement of service delivery by the company's internal areas? In other words, each time an interaction is generated between one area and another, a measurement is triggered. Is ETX necessary for this? What should the client consider to achieve this objective?

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