I have created a new user - brand administrator account - and am trying to add them to a project (Employee Lifecycle) as a participant. I have confirmed that the account I created is valid, active, exists, etc. - when I search to add it manually - it doesn’t appear. No matter what I do, I cannot locate the account to add it to any of our active projects. The user needs to be able to be added to a specific project as a participant, then roles changed so they can view certain dashboards for the project.Can anyone explain what I am doing wrong. I have never had this issue in the past, administer accounts for our organization and have never had an issue. I have searched through countless articles and feel like I’ve exhausted every option I know to try.Thank you in advance.

Have you used Qualtrics Help yet? I’ve had rare one-off situations with emails/accounts that no matter what edits I would have done, I would not have been able to get through it on my own, but Qualtrics was able to make an edit on the backend for me. It is very rare with our accounts, but it has happened.

Unable to add a user to a project | Experience Community

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