Ask Qualtrics: Digital CX

Join us for a hands-on session where our Qualtrics expert will demonstrate how Digital CX can enhance your continuous listening strategy and capture ongoing website/app feedback to turn real‑time signals into action. Website and app feedback delivers immediate, contextual insights into customer journeys — revealing friction points, feature opportunities, and satisfaction drivers at the moment they occur so teams can reduce churn, improve conversion, and prioritize product and support efforts with confidence.

What you’ll walk away with:

• Deploy intercepts: set up, customize, and launch web & app feedback in minutes
• Integrate multiple feedback channels: combine passive signals, behavior tracking, and adaptive follow‑ups for a live CX pulse
• Practical use cases and best practices for sampling, placement, prompt design, and minimizing bias

What to expect:

• 20 minutes: Live demonstration showcasing Website/App Feedback
• 10 minutes: Open Q&A — ask your questions and get real-time support

Resources:

• 2-Minute Tip video
• Support page
• XM Basecamp Course

Have questions? Reach out to us at customer-success-events@qualtrics.com.