Onboarding Office Hours

Welcome to Onboarding Office Hours, a streamlined support session designed to help new Qualtrics users get set up quickly and confidently. This refreshed format blends on-demand training videos with a live 30-minute Q&A session, giving you the flexibility to learn at your own pace while still getting real-time help from our experts.

Before the live session, we encourage you to watch the two short on-demand videos available directly in the event lobby* under “Videos”:

• Welcome to Qualtrics
• Product Demonstration

These videos cover the full product walkthrough and initial setup steps so you can come prepared with questions and make the most of your time during the live event.

*Register for one of the upcoming sessions → receive confirmation email → click “Join” to enter the event Lobby → click on “Videos” at the top of your page or in the page menu → watch the two provided videos

What to expect in the Live Session:

• Welcome & Intro (2–3 min): Your host will introduce the session format and explain how to participate in the live Q&A.
• Resource Walkthrough (5–10 min): A brief tour of key onboarding resources, including your Customer Success Hub, Basecamp, and other tools to help you get started quickly.
• Live Q&A (15–20 min): The main event. Ask us anything about onboarding, setup, or navigating Qualtrics.

Resources:

• Can’t log into Qualtrics? Follow the steps on this page to get help.  
• Customer Success Hub
• Experience Community
• XM Basecamp
• Support Pages
• Learn More About These Resources

Have questions? Reach out to us at customer-success-events@qualtrics.com.