SINGAPORE | From Insight to Action: Turn CX Data into ROI

Join us to unlock the full potential of your XM data by connecting measurement to business outcomes and operational execution, driving impact end-to-end.

Why Attend:
Many teams collect CX data but struggle to convert it into measurable business impact and actionable outcomes. This workshop addresses two critical challenges:

• Developing a Value Chain Framework — enabling you to demonstrate the tangible business value of your XM (Experience Management) programs, identify program gaps, and communicate outcomes clearly to secure ongoing investment and stakeholder buy-in.
• Acting on the Data through Best-Practice Closed-Loop Processes — equipping you with skills to set up automation workflows that efficiently close the loop on customer feedback, ensuring insights lead to assigned, tracked actions and continuous improvement.

Who This Event Is For:
This in-person workshop is designed for CX analysts, Qualtrics users, and experience management professionals seeking to both demonstrate the value of their programs and implement efficient, scalable processes that turn insights into action through automation, closed-loop ticketing, and integrated workflows.What You'll Do & Learn:

• Build a Value Chain Framework to link your CX and operational data, demonstrating clear ROI and making a compelling case for ongoing investment in your XM programs.
• Implement Best-in-Class Closed Loop Processes by learning how to set up automation that efficiently track and resolve issues or opportunities surfaced by your data.
• Experience Hands-On Demonstrations of closed-loop ticketing workflows ensuring insights become assigned actions with accountability.

What To Expect:

• A fully developed Value Chain framework personalised to your XM program, ready to communicate value and secure buy-in.
• Examples of dashboards that accelerate insight discovery and support decision-making.
• Best practice on closed loop feedback design.
• Hands-on walkthrough of workflows, ticketing systems, and automation tools to operationalise your insights.
• Collaborative environment — Bring your laptop and you can follow along with workflows, integrations and ticketing.

Key Takeaway:
A completed Value Chain for your program and be equipped on how to utilise workflows to action on insights

Register now to secure your spot in this exclusive Singapore workshop and start transforming your CX data into meaningful insights!

For questions or more information, reach out to success-apac@qualtrics.com