We noticed that the Email Messages section in Qualtrics has been redesigned, and we would like to share some feedback.
At this time, we do not recommend switching to the new experience. Is there any way for us to continue using the current (classic) experience after September 30, 2026?
Our main concerns with the new design are:
-
Reduced visual organization. The new interface no longer clearly indicates whether an email reminder is nested under the initial outreach or represents a separate email outreach. This makes it more difficult to understand the overall communication sequence.
-
Limited visibility. The new interface displays detailed information for only one email at a time, whereas the current (classic) experience allows us to view all email outreaches together. The current (classic) layout makes it much easier to monitor outreach history, compare email performance, and identify overall communication trends at a glance.
We appreciate the effort to improve the platform and hope you'll consider retaining the classic experience, or incorporating these usability improvements into the new design.
