Congrats to Miami-Dade on Delivering Award-Winning Experiences for County Residents!
+6Learn from the Qualtrics Newsroom how the most populated county in Florida used Qualtrics CustomerXM to build the new miamidade.gov website, boost efficiency and improve citizen satisfaction with county services by closing feedback loops, and improve perception of the county’s responsiveness.
Miami-Dade County exemplifies how local government can operationalize its duty to improve resident experience through standardized processes that ensure the services government provides reflect its expressed value. Miami-Dade's closed-loop follow-up processes for its 311 program are a great example of this approach (see attached PDF).
Even in the face of COVID-19, with constrained resources and an anxious population nationwide, Miami-Dade has continued designing initiatives to facilitate resident experience. They've launched a centralized COVID-19 website, organize regular virtual Town Halls as well as listen and communicate to their multicultural public through diverse communication channels. Read a full report on Miami-Dade's initiatives in COVID-19 below.
Huge shoutout to Radam and the team at Miami-Dade!
How Miami-Dade County Has Handled Web and Digital Challenges Amid COVID-19Miami-Dade Case Study.pdf
+33Thank you!
Sign up
Already have an account? Login
Welcome! To join the Qualtrics Experience Community, log in with your existing Qualtrics credentials below.
Confirm your username, share a bit about yourself, Once your account has been approved by our admins then you're ready to explore and connect .
Free trial account? No problem. Log in with your trial credentials to join.
No free trial account? No problem! Register here
Already a member? Hi and welcome back! We're glad you're here 🙂
You will see the Qualtrics login page briefly before being taken to the Experience Community
Login with Qualtrics
Welcome! To join the Qualtrics Experience Community, log in with your existing Qualtrics credentials below.
Confirm your username, share a bit about yourself, Once your account has been approved by our admins then you're ready to explore and connect .
Free trial account? No problem. Log in with your trial credentials to join. No free trial account? No problem! Register here
Already a member? Hi and welcome back! We're glad you're here 🙂
You will see the Qualtrics login page briefly before being taken to the Experience Community
Login to the Community
Welcome! To join the Qualtrics Experience Community, log in with your existing Qualtrics credentials below.
Confirm your username, share a bit about yourself, Once your account has been approved by our admins then you're ready to explore and connect .
Free trial account? No problem. Log in with your trial credentials to join.
No free trial account? No problem! Register here
Already a member? Hi and welcome back! We're glad you're here 🙂
You will see the Qualtrics login page briefly before being taken to the Experience Community
Login with Qualtrics
Welcome! To join the Qualtrics Experience Community, log in with your existing Qualtrics credentials below.
Confirm your username, share a bit about yourself, Once your account has been approved by our admins then you're ready to explore and connect .
Free trial account? No problem. Log in with your trial credentials to join. No free trial account? No problem! Register here
Already a member? Hi and welcome back! We're glad you're here 🙂
You will see the Qualtrics login page briefly before being taken to the Experience Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.