Breaking Down Course Evaluation Response Rates | Experience Community
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Breaking Down Course Evaluation Response Rates

  • June 2, 2026
  • 1 reply
  • 62 views

Hello! I’m interested in learning what others are doing about course evaluation response rates in Qualtrics. Currently, we can see the overall response rate and have a Response Rate dashboard that shows response rates by course (but only for courses with responses). However, we want to be able to break down the response rates further by modality, instructor type, school/college, etc., and include courses with no responses to calculate a true response rate. Essentially, we’d like to combine the entire population from our enrollment file with the response data. Has anyone tackled something similar or found a solution for this in Qualtrics?

1 reply

Lpena
Qualtrics Employee
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  • Qualtrics Employee
  • June 13, 2026

That is a really great question, but calculating a "true" course evaluation response rate that accounts for your full enrolled population especially including those courses with zero responses isn't something natively built into the Qualtrics Course  Evaluations module  out of the box right now. Currently, the tool lets you view response rates within specific distributions, but pulling a comprehensive "evaluations sent vs. completed" dataset into a dashboard or export is a highly requested feature that the product team hasn't been able to roll out just yet.

As a workaround, a common approach is to add an embedded data field (like a StudentEnrollmentNumber) directly to your Course Enrollment file. From there, you can map that population denominator into your dashboards to build custom metrics.  Since you are looking to break this down by modality, instructor type, and school/college, you would just need to ensure those attributes are also baked into your enrollment file. If you can share a bit more detail about your current setup, the community might be able to help you  brainstorm how to structure that embedded data.

That being said, since this involves complex  reporting logic and custom dashboard metrics, it might be a good  idea to connec  with the team at our Customer Success Hub by logging in at https://support-portal.qualtrics.com/. They can dive deeper into your specific account configuration and help you map out the best path forward for your data.