Higher Education Community Members,
As some of you are already aware, Qualtrics implemented new user and brand weekly email limits earlier this month for all Qualtrics academic brands. This change was intended to decrease the occurrence of phishing emails sent through Qualtrics academic accounts, which pose a security risk to our client’s institutions and users and degrade email sender scores. Qualtrics and Qualtrics clients are both responsible for ensuring that emails are legitimate and maintaining a healthy email sender score to ensure that Qualtrics emails are received. For additional guidance on maintaining healthy email lists, please reference here.
While the intention was good, we understand that the rollout of this change was not adequately communicated and caused unintended downstream effects for brand administrators and users across the Qualtrics Academic community. We apologize for this negative impact. Your feedback has been heard, and the changes have been reverted until Qualtrics creates a solution that has less impact on the user experience.
We thank you for your feedback and your commitment to ensuring Qualtrics is used responsibly to enrich the experiences of students and educators. If there are specific concerns or questions about the email limits that you would like to address, please reach out to your CSM through the Customer Success Hub.
Thank you,
Qualtrics Education Customer Success Team
