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"Invalid Email" Salesforce error

  • November 11, 2017
  • 4 replies
  • 499 views
Goldie
Qualtrics Employee
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I'm using the Trigger and Email Survey to send out my survey from Salesforce, but whenever I try to trigger my workflow rule, I get the error "Invalid Email" in my debug email. I have the Email field selected correctly in my Trigger an Email, so what could be happening?

Best answer by Goldie

I contacted the support team today and got this one figured out. They told me that this message means Qualtrics is not able to find the email address of the recipient in Salesforce mostly likely because it is connected to the wrong account. The survey was shared and the survey owner had not connected their account to Salesforce (this was my issue). The owner of the survey must connect to Salesforce from their account - we changed ownership of the survey to my account and I linked my account - everything is working correctly now.

    4 replies

    AnneG
    Level 3 ●●●
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    • AnneG
    • Level 3 ●●●
    • November 16, 2017
    This won't be totally helpful, but I remember running into this same thing a few months ago. The issue ended up being with something else entirely . . . at the time I wasn't able to get any test surveys to send within my sandbox environment. I would suggest digging in with your Salesforce admin and/or calling Q Support and asking for an integration specialist. Good luck.
    NK_Tripathi
    QPN Level 2 ●●
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    • NK_Tripathi
    • QPN Level 2 ●●
    • December 19, 2017
    Another luck to try - Probably checking the Email attribute is not blank of what you have set the work flow rule. Else contact Q Support, they would be log in to your account and help you promptly. They are the best resources. ATB!
    NK_Tripathi
    QPN Level 2 ●●
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    • NK_Tripathi
    • QPN Level 2 ●●
    • January 3, 2018
    Is this resolved yet? I got the similar Issue today and found that when I was setting up the case I need to select the Contact and have primary point of contact as Email and it worked well.
    Goldie
    Qualtrics Employee
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    • Goldie
    • Author
    • Qualtrics Employee
    • Answer
    • January 4, 2018
    I contacted the support team today and got this one figured out. They told me that this message means Qualtrics is not able to find the email address of the recipient in Salesforce mostly likely because it is connected to the wrong account. The survey was shared and the survey owner had not connected their account to Salesforce (this was my issue). The owner of the survey must connect to Salesforce from their account - we changed ownership of the survey to my account and I linked my account - everything is working correctly now.
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