Panel Company Integration Issue | XM Community
Skip to main content
Question

Panel Company Integration Issue

  • April 3, 2020
  • 10 replies
  • 123 views

I'm currently trying to implement a complete response link for our third party sample provider. They've provided me with a link https://surveys.ipsosinteractive.com/surveys/?id=${e://Field/Resp_ID}&Cortex_ID=${e://Field/Cortex_ID}&pid=${e://Field/Proj_ID}&stat=C that they say they've given to all their client who have used qualtrics. I've included a customized End of Survey block with the link included, as seen here:https://puu.sh/FsNAs/aa845f13a0.png. I've tried using multiple different embedded data sets, such as https://puu.sh/FsNCf/5cea1cba39.png, https://puu.sh/FsLFV/92d7feefdf.png and https://puu.sh/FsNEA/3893bf1681.png, however, each time I get the marketing company to test it, they say that it only retrieves the Cortex_ID. If anyone has any idea as to what the issue is here, I would be very appreciative.
Thanks

10 replies

TomG
Level 8 ●●●●●●●●
Forum|alt.badge.img+27
  • Level 8 ●●●●●●●●
  • 6084 replies
  • April 3, 2020

What are the parameters in the url their respondents are using the access the survey?


  • Author
  • 7 replies
  • April 3, 2020

From what I've been told it's Resp_ID, Cortex_ID and Proj_ID. I've tried setting the embedded data at the start to match that, but still have had no luck, where they are only receiving the Cortex_ID.


TomG
Level 8 ●●●●●●●●
Forum|alt.badge.img+27
  • Level 8 ●●●●●●●●
  • 6084 replies
  • April 3, 2020

If that is true, your first pic https://puu.sh/FsNCf/5cea1cba39.png, would be correct.
Two suggestions:

  1. Add Q_URL as an embedded variable. That will capture the incoming parameters to see if they are what you think they are.

  2. Create a complete_url variable that contains the panel redirect (https://surveys.ipsosinteractive.com/surveys/?id=${e://Field/Resp_ID}&Cortex_ID=${e://Field/Cortex_ID}&pid=${e://Field/Proj_ID}&stat=C). Then pipe that into the end of survey block as ${e://Field/complete_url}. This will let you see exactly what is in your redirect. Plus, I think you'll generally find it easier, especially if you have multiple exit points.


  • Author
  • 7 replies
  • April 3, 2020

Thanks for the feedback. I implemented the Q_URL and when I look at the data I got the following screenshot https://puu.sh/FsT7w/b385958d21.png, so from this, the id and pid variables are not correct, is that right?
Sorry I'm fairly new to this, but how do I go about creating said variable, I've gotten to this page https://puu.sh/FsTrx/d74c4488e8.png, but I'm not sure if that's where I want to be. Also, where would I pipe it into the the end of survey block https://puu.sh/FsTjx/8a8d1b6baf.png, would I add a new element before the end of survey. I'm very sorry if these are basic questions, but I had to learn this overnight due to our previous platform being incompatible with redirects.
Again, thanks for any help you can provide


TomG
Level 8 ●●●●●●●●
Forum|alt.badge.img+27
  • Level 8 ●●●●●●●●
  • 6084 replies
  • April 4, 2020

Your embedded data variables:
image.pngYour end of survey:
image.png


  • Author
  • 7 replies
  • April 4, 2020

Thanks for the instructions. I tried the above using the variables Resp_ID, Cortex_ID, and Proj_ID for the embedded data and got this https://puu.sh/FsUT0/b8dbcf39c4.png. I then tried changing the variables to id, Cortex_ID, and pid for the embedded data and got this https://puu.sh/FsUVe/b9280dc2b1.png.
Neither of them could send the id or pid.


TomG
Level 8 ●●●●●●●●
Forum|alt.badge.img+27
  • Level 8 ●●●●●●●●
  • 6084 replies
  • April 4, 2020

Thanks for the instructions. I tried the above using the variables Resp_ID, Cortex_ID, and Proj_ID for the embedded data and got this https://puu.sh/FsUT0/b8dbcf39c4.png. I then tried changing the variables to id, Cortex_ID, and pid for the embedded data and got this https://puu.sh/FsUVe/b9280dc2b1.png.

Neither of them could send the id or pid.

Everything in your second screen shot is correct except the value of complete_url. So, you must have piped the values of id and pid incorrectly. It should be just like the image I posted above.


  • Author
  • 7 replies
  • April 4, 2020

This is how I have it set, and the values I get. I've set it up identical to yours, but still only get the Cortex_ID. I don't know if the issue is with the link they sent me, because I'm able to retrieve the values they want. However, I've been told that other people have indeed received the same links and had it work.
Untitled ImageUntitled ImageUntitled Image


TomG
Level 8 ●●●●●●●●
Forum|alt.badge.img+27
  • Level 8 ●●●●●●●●
  • 6084 replies
  • April 4, 2020

Your complete_url is wrong. The embedded variables are id and pid NOT Resp_ID and Proj_ID. In text so you can copy and paste:
https://surveys.ipsosinteractive.com/surveys/?id=${e://Field/id}&Cortex_ID=${e://Field/Cortex_ID}&pid=${e://Field/pid}&stat=C


  • Author
  • 7 replies
  • April 4, 2020

When I change the complete_url to that, I end up at this page
Untitled ImageHere's the data record that I get back though
Untitled ImageI feel like the issue may lie with the link they've provided me