Possible to update completed Qualtrics survey data based on Zendesk event?

michaelabusch · 2022-07-26T21:57:19+00:00

Hello Qualtrics Community! Hoping someone has done this or something similar. I'm looking to setup an NPS 2-question survey (primary rating question and then a free response/reason for rating question) in Qualtrics that will auto-generate a ticket in Zendesk for our team to address. As an example, if the user gives a detractor score but no reason we want to follow-up (via Zendesk) and try to get that feedback from the user. Ideally, they'd verbally or in writing give that feedback to our team and we'd want to funnel that back into Qualtrics to live with all of the survey data. Is it possible for our team to update the ticket in Zendesk to trigger a workflow in Qualtrics to update the "reason for NPS rating" field for that user? Or some other, non-workflow, way?

Possible to update completed Qualtrics survey data based on Zendesk event? | Experience Community

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