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Salesforce Case Creation Workflow

  • September 5, 2023
  • 7 replies
  • 86 views

Rishabh_Singh05
QPN Level 2 ●●
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We are working on creating cases in Salesforce and need to format the description with items moving to next line, we have tried all of the possible approaches but nothing seems to be working. Below is the list of new line characters we have tried so far.

  • \n
  • \\n
  • & BR()
  • &BR()&
  • & BR() &

Is there any way using which we can complete this requirement.

7 replies

Nam Nguyen
QPN Level 8 ●●●●●●●●
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  • QPN Level 8 ●●●●●●●●
  • September 5, 2023

@Rishabh_Singh05 Try <br/>

Let me know if it helps


Rishabh_Singh05
QPN Level 2 ●●
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  • Author
  • QPN Level 2 ●●
  • September 12, 2023

@Rishabh_Singh05 Try <br/>

Let me know if it helps

Let me try this out and will get back to you.


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  • Level 4 ●●●●
  • September 12, 2023

@Rishabh_Singh05 Please try \r\n

Hope this should help.


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  • QPN Level 3 ●●●
  • September 12, 2023

i guess </br> should work.


Rishabh_Singh05
QPN Level 2 ●●
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  • Author
  • QPN Level 2 ●●
  • September 14, 2023

@Rishabh_Singh05 Try <br/>

Let me know if it helps

Thanks Nam, I tried this but this doesn’t seem to work.


Rishabh_Singh05
QPN Level 2 ●●
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  • Author
  • QPN Level 2 ●●
  • September 14, 2023

@Rishabh_Singh05 Please try \r\n

Hope this should help.

Thanks Shobhit, we tried to run this but it as well is not working.


Rishabh_Singh05
QPN Level 2 ●●
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  • Author
  • QPN Level 2 ●●
  • September 14, 2023

i guess </br> should work.

Thanks Imran, this is also not working.