Salesforce Case Creation Workflow | XM Community
Question

Salesforce Case Creation Workflow

  • 5 September 2023
  • 7 replies
  • 56 views

Userlevel 4
Badge +9

We are working on creating cases in Salesforce and need to format the description with items moving to next line, we have tried all of the possible approaches but nothing seems to be working. Below is the list of new line characters we have tried so far.

  • \n
  • \\n
  • & BR()
  • &BR()&
  • & BR() &

Is there any way using which we can complete this requirement.


7 replies

Userlevel 7
Badge +20

@Rishabh_Singh05 Try <br/>

Let me know if it helps

Userlevel 4
Badge +9

@Rishabh_Singh05 Try <br/>

Let me know if it helps

Let me try this out and will get back to you.

Userlevel 5
Badge +17

@Rishabh_Singh05 Please try \r\n

Hope this should help.

Userlevel 4
Badge +12

i guess </br> should work.

Userlevel 4
Badge +9

@Rishabh_Singh05 Try <br/>

Let me know if it helps

Thanks Nam, I tried this but this doesn’t seem to work.

Userlevel 4
Badge +9

@Rishabh_Singh05 Please try \r\n

Hope this should help.

Thanks Shobhit, we tried to run this but it as well is not working.

Userlevel 4
Badge +9

i guess </br> should work.

Thanks Imran, this is also not working.

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