I have a survey with two response workflows
One response workflow connects to my PROD salesforce environment and the other to our UAT sandbox.
If a survey is triggered from one environment the two response workflows are activated which always results in one of the response workflows having a fail.
Qualtrics support suggested to have a condition build in to check the environment. But they could not tell me how to do that. How do I pass an "environment variable" to Qualtrics (I would like very much want to avoid to have a formula field on my CASE or CONTACT object)
Any one has some experience or suggestions to share. I would appreciate them. Tx
Survey Mapping - How to distinguish the Salesforce Environment (PROD, sandboxes)
+19Are you triggering the survey through the outbound message workflow? If so, you should be able to set an embedded data field to a static value within each of the workflows to indicate the environment, and then use that embedded data field as the condition for response workflow.
"I would like very much want to avoid to have a formula field on my CASE or CONTACT object"
This may be the correct solution in this case, though. Objects don't have org awareness as far as I know. Adding a formula field solves this problem.
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