Trouble receiving responses from 3rd party panel | Experience Community
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JoseS
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1 year ago
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Trouble receiving responses from 3rd party panel

  • Sep 19, 2018 9:43 AM UTC
  • 3 replies
  • 47 views
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I am having trouble connecting my survey to a third party company panel. They tell me they are receiving completes on their end but I am not seeing any responses come in on my side. Did I make an error? How can I troubleshoot this?

Best answer by MohammedAli_Rajapkar

You can verify the survey URL which they are using and you can perform one round of check to make sure it takes you into the right survey.
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    3 replies

    christopeter
    Level 2 ●●
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    • christopeter
    • Level 2 ●●
    • Sep 19, 2018 9:52 AM UTC
    Hi Bosch, Please try exporting data as sometimes number don't reflect. Also check wether you have added all embedded variables, your third part sample provider is using.
    PeeyushBansal
    Level 7 ●●●●●●●
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    • PeeyushBansal
    • Level 7 ●●●●●●●
    • Sep 19, 2018 10:25 AM UTC
    Read below post:- https://www.qualtrics.com/community/discussion/1636/working-with-a-3rd-party-sample-provider-and-need-to-capture-their-id
    Best Regards, Peeyush
    MohammedAli_Rajapkar
    QPN Level 5 ●●●●●
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    You can verify the survey URL which they are using and you can perform one round of check to make sure it takes you into the right survey.
    Regards, Mohammed Ali
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