H&R Block is seeking a Manager - Customer Experience Capabilities!

H&R Block is seeking a Manager - Customer Experience Capabilities. As the Manager working on the Customer Support Organization transformation team, you will be part of a team that is transforming the way H&R Block provides service to all clients. This team will oversee transforming the systems, processes and procedures leveraged by our associates in the contact center when interacting with our clients who have interacted with H&R Block across various products or services. This manager will need to execute and enforce consistency, development, and manage relationships with internal and external stakeholders ensuring H&R Block’s critical initiatives are met.