How do you handle your PII data related to services? | Experience Community
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How do you handle your PII data related to services?

  • February 25, 2026
  • 0 replies
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KelliPolk
Level 3 ●●●
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Hi everyone,

Our organization is launching our annual property tax rebate program, and we’re looking to improve our data handling. Currently, residents upload sensitive tax documents through a secure portal, but we’re looking for a solution that reduces human handling and long-term storage risks.

Does anyone use a software or vendor that can:

  1. Extract specific data points (like income levels) to verify eligibility for the rebate and other internal services.

  2. Automatically purge/destroy the original documents once that criteria is met?

We want to maximize our residents' access to services while minimizing the amount of PII (Personally Identifiable Information) we store long-term. Any leads on "zero-knowledge" or automated document processing tools would be appreciated!