Features Released On Or Before August 12, 2026
Support Site
- User Type Enhancements: A new exclusive Early Access page available now!
Discover
- Automated Interaction Signals: Ingest call recordings into XM Discover and convert them to text, and then use AI to generate attributes and verbatims like Agent Action, Contact Reason, and Resolution.
EX
- Personalized Action Recommendations: This feature is now available in FedRAMP environments. Personalized action recommendations use AI to help managers and leaders identify areas of improvement, take action, and understand the impact on their team.
Voice Projects
- Automated Interaction Signals: You can now add automated interaction signal fields to your Voice projects. These fields use AI to generate attributes from call recordings to help answer questions about customer interactions at scale, such as why a customer reached out to your company, without having to create or maintain a topic model.
XM Solutions
- Higher Education Student Journey Solution: This new solution helps higher education leaders understand the full student journey from prospective student to alumni. This solution includes pre-built surveys and dashboards.
Features Starting On & After August 19, 2026
Admin
- AI Admin: You can now more easily control first-party AI usage across the organization.
Survey Platform
- Updated Piped Text: The piped text menu has been updated visually, and streamlined to remove deprecated fields. You can also now add embedded data and directory fields as piped text and they will be automatically added to your survey flow.
*Disclaimer: The content provided on this webpage is for informational purposes only and is subject to change at any time. Qualtrics may, in its sole discretion and without liability, change the timing of any product feature rollout, change the functionality for any in preview or in development product feature, or choose not to release a product feature or functionality for any reason or for no reason.
-
If you have any questions about the product updates featured in this list, our support team is happy to help you with your request.
-
If you’d like to contribute a product idea, please visit the Product Ideas category.
-
You can provide feedback on the Weekly Product Release Notes here.
