Weekly Features - Released On Or Before August 2, 2023

Dashboards

• Trend Chart: You can no longer create new widgets of this type. Existing widgets of this type are not affected, but will be migrated to a new widget type at a future date. We will send communications to customers using the old widget type in advance. Going forward, instead of trend charts, we recommend using line, vertical bars, & horizontal bars widgets.
• Legacy Word Cloud: You can no longer create new widgets of this type. Existing widgets of this type are not affected, but will be migrated to a new widget type at a future date. We will send communications to customers using the old widget type in advance. Going forward, we recommend using our new and improved word cloud widget.
• Legacy Pie Chart: You can no longer create new widgets of this type. Existing widgets of this type are not affected, but will be migrated to a new widget type at a future date. We will send communications to customers using the old widget type in advance. Going forward, we recommend using our new and improved donut / pie chart widget.
• Digital Opportunities Widget: This widget lets you display session replay friction points and their location in a table. To use this widget you must first enable session replay in a Website / App Insights project.

Website / App Insights

• Digital Experience Analytics: Digital Experience Analytics allows brands to quantify the digital experiences of their customers through session replay capture and frustration detection to help identify and close experience gaps. 
• Settings Tab Updates: The Settings tab within Website / App Insights projects has been updated. It now includes general project settings, intercept settings, and session replay settings. The deployment and users sections have been moved into their own tabs.
• Website / App Insights Projects: Website / App Feedback projects have been renamed.

Workflows

• Send Survey via Text Message (SMS) Task: A new workflow task that lets you send a survey invite via text message. Includes the ability to set link expiration, use library messages, easily set reminders, and perform more advanced scheduling.

XM Directory

• Contacts Migration: The Contacts tab has been deprecated, and all users have been migrated to XM Directory or XM Directory Lite.

XM Platform

• Customer Success Hub: You can now easily access the Customer Success Hub from your Qualtrics account using the app switcher.

• Updated SMS Distribution Experience: The SMS distribution experience in survey projects has been redesigned. You can now distribute SMS to lists, samples, segments, and batches of transactions from all the directories you have access to. The message composer has also been updated, and you can now define a survey link expiration and delivery time window. This feature will be gradually rolling out from August 2 - August 10, 2023. You will be able to switch back to the old version of SMS distributions until August 31, 2023.

Weekly Features - Starting On & After August 9, 2023

Workflows

• Create Experience iD Sample Task: New task in workflows. This task allows you to create samples of contacts to use within a workflow. This sample can then be referenced in subsequent workflow tasks.

360

• 360 Billing: The 360 Billing page has been moved and revamped for faster, more reliable results in a fresh user interface.

Monthly Features - Starting On August 16, 2023

EX

• Engagement Headlines Widget: New widget for Engagement and EX 25 dashboards. This widget is designed to present key metrics to managers in a simple and engaging way that allows them to quickly identify areas of opportunity and celebration. Managers can easily create action plans and idea boards based on the insights surfaced in this widget.
• Participant Portal: The interface for the participant portal in 360 projects has been updated with a streamlined experience and accessibility improvements. Note: The support site content for the updated Participant Portal will be published on August 16.

XM Platform

• Imported Video and Audio Projects: New project type allows you to import media files into Qualtrics to use the video editor and sentiment analysis. 
• Audio & Video Editor: The audio & video editor for video responses has been updated to include AI-powered analyses that summarize your videos and identify common themes across videos.

• If you have any questions about the product updates featured in this list, our support team is happy to help you with your request. 

• If you have questions about what’s on the product roadmap, please see our Product Roadmap page. If you’d like to contribute to the product roadmap, please visit the Product Ideas category.

• You can provide feedback on the Weekly Product Release Notes here.