Weekly Features - Released On Or Before May 3, 2023
Dashboards
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Patient Experience Benchmark Refresh: The Patient Experience Benchmark has been refreshed to include data from Q1 2023. The data is available within the benchmark editor settings menu in dashboards.
Employee Experience
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Pulse: A new employee program type that allows you to gather targeted employee feedback on a regularly scheduled basis. This feature will be rolling out between May 3, 2023 and May 10, 2023.
Extensions
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Embedding Profile Cards in ServiceNow: You can embed information about XM Directory contacts on your ServiceNow page.
XM Platform
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Custom Organization Resources in the Help Window: Brand administrators can customize the content that appears in the “Your Organization’s Resources” section of the in-product help window for their entire organization.
Weekly Features - Starting On & After May 10, 2023
Text iQ
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Text iQ Interface Update and Hierarchical Topics: The interface for Text iQ has been updated. Additionally, you can now create hierarchical topics with up to 5 levels to show the complex relationships between related topics. This feature will begin rolling out May 10, 2023. All customers will have the feature enabled by May 23, 2023.
XM Solutions
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EX25 for Healthcare XM Solution: This solution measures the key indicators and topics that drive the employee experience in healthcare, and contains a pre-made survey, message, dashboard, and guided action plans. This enables healthcare organizations to gain insight into the experience of their workforce and mitigate friction points that impact employee retention.
Monthly Features - Starting On May 17, 2023
CX Dashboards
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Record Table Widget: Introducing new and improved column formatting for dates, durations, and links.
Dashboards
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Importing a CSV as a CX Dashboard Source: The ability to import a CSV as a data source in CX Dashboards has been deprecated. Imported data projects should be used to import CSV data and map to CX Dashboards. For more information, see Importing Data as a CX Dashboard Source.
Design XM
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Video Response Question Updates: This question type now includes the option to submit audio-only recordings. This setting can be enabled for individual questions.
XM Directory
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XM Directory Contact Data as a Dashboard Datasource: You can now use XM Directory contact data as a datasource within your dashboards.
XM Solutions
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EXM Exit Feedback Solution: This new EX solution contains an exit survey that enables you to gather experience insights, identify areas for improvement, and summarize key values and takeaways before employees leave your company. This solution provides a survey, dashboard, and communication template.
*Disclaimer: The content provided on this webpage is for informational purposes only and is subject to change at any time. Qualtrics may, in its sole discretion and without liability, change the timing of any product feature rollout, change the functionality for any in preview or in development product feature, or choose not to release a product feature or functionality for any reason or for no reason.
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If you have any questions about the product updates featured in this list, our support team is happy to help you with your request.
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If you have questions about what’s on the product roadmap, please see our Product Roadmap page. If you’d like to contribute to the product roadmap, please visit the Product Ideas category.
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You can provide feedback on the Weekly Product Release Notes here.