Hello,
I've created a survey workflow that is triggered by an API call from our case management system (CMS). It works fine for email distributions, but not mobile. I think the problem is that CMS sends out the phone data out in a format that does not include the US country-code as the prefix: 1-XXX-XXX-XXXX.
Is there a way to reformat the phone number within the JSON Event task of the workflow so that it includes the US country code prefix?
Thanks for any suggestions.
JSON Event API - Phone numbers
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Which will display everything fetched from the JSON (this is a random example from a workflow I had set up in the past):
Store that in a variable and then you should be able to contact it with the country code. The rest of your code looks fine.