JSON Webservice problem JRP_6 - resolved

Rod_Pestell · 2023-02-23T09:29:00+00:00

Hi All,By way of writing this email I think I have resolved it. The engineers have now changed it so that you don't need to escape the double quotes in the JSON This was a standard webservice task from with a Survey Response workflow which gave this error. "name": "The task is configured incorrectly. Review the task’s configuration then try again.", "message": "{\\"meta\\":{\\"httpStatus\\":\\"400 - Bad Request\\",\\"error\\":{\\"errorMessage\\":\\"'embeddedData' must be a JSON object.\\",\\"errorCode\\":\\"JRP_6\\"},\\"requestId\\":\\"xxx\\"}}", "needRetry": falseThis is the flow where the code task works fine (but funnily enough the run history says the email tasks worked fine but I never get the email!! lol (anyway, that's not the issue here as such - it's the webservice task)This was my setupI tried the trick of changing the Body JSON label to Plain Text and than changing the Content-Type manually to application/json but that doesn't help - it reverts back to JSON it seems anyway!I've also tried using Key-value pairs and also simplified the JSON string to say just one field but I still get the same issue (as below)this is my full JSON object.{\\"CSAT_Q1_Problem_in_contacting_GEX\\":\\"${q://QID1/ChoiceGroup/SelectedChoices}\\", \\"CSAT_Q2_How_to_make_process_easier_feedback\\":\\"${q://QID2/ChoiceTextEntryValue}\\", \\"CSAT_Q3_GEX_contact_source\\":\\"${q://QID3/ChoiceGroup/SelectedChoices}\\", \\"CSAT_Q4_1_Online_form_clear_and_easy_to_complete\\":\\"${q://QID4/ChoiceGroup/SelectedAnswers/6}\\", \\"CSAT_Q4_2_Feedback_Time_frame_clear\\":\\"${q://QID4/ChoiceGroup/SelectedAnswers/7}\\", \\"CSAT_Q4_3_Confident_communication_would_be_acted_on\\":\\"${q://QID4/ChoiceGroup/SelectedAnswers/8}\\", \\"CSAT_Q5_1_Communication\\":\\"${q://QID5/ChoiceGroup/SelectedAnswers/1}\\", \\"CSAT_Q5_2_Ability_to_offer_suitable_solutions\\":\\"${q://QID5/ChoiceGroup/SelectedAnswers/2}\\", \\"CSAT_Q5_3_Showed_empathy_towards_guest_experience\\":\\"${q://QID5/ChoiceGroup/SelectedAnswers/3}\\", \\"CSAT_Q5_4_Timeliness_in_responding\\":\\"${q://QID5/ChoiceGroup/SelectedAnswers/4}\\", \\"CSAT_Q5_5_Quality_of_overall_response\\":\\"${q://QID5/ChoiceGroup/SelectedAnswers/5}\\", \\"CSAT_Q5_6_Demonstrated_care_about_guest_concerns_and_feedback\\":\\"${q://QID5/ChoiceGroup/SelectedAnswers/6}\\", \\"CSAT_Q6_Consultant_problem_details\\":\\"~{ch://OCAC_Tm6zZZLucrs2FLU/R1_edit}\\", \\"CSAT_Q9_CSAT_for_consultant_resolution\\":\\"${q://QID9/ChoiceGroup/SelectedChoices}\\", \\"CSAT_Q10_Consultant_resolution_alt_outcome_details\\":\\"${q://QID10/ChoiceTextEntryValue}\\", \\"CSAT_Q11_NPS\\":\\"${q://QID11/ChoiceGroup/SelectedChoices}\\", \\"CSAT_Q12_Likelihood_to_return\\":\\"${q://QID12/ChoiceGroup/SelectedChoices}\\", \\"CSAT_Q13_GEX_process_improvement_suggestions_details\\":\\"${q://QID13/ChoiceTextEntryValue}\\", \\"CSAT_ED_GE_CSAT_Ticket_Created_Date\\":\\"${e://Field/GE_CSAT_Ticket_Created_Date}\\", \\"CSAT_ED_GE_CSAT_GEX_Contact_Source_Inc_Other\\":\\"${e://Field/GE_CSAT_GEX_Contact_Source_Inc_Other}\\", \\"CSAT_ED_GE_CSAT_TicketID\\":\\"${e://Field/GE_CSAT_TicketID}\\", \\"CSAT_ED_GE_CSAT_ResponseID\\":\\"${e://Field/GE_CSAT_ResponseID}\\", \\"CSAT_ED_GE_CSAT_NPS_Group\\":\\"${e://Field/GE_CSAT_NPS_Group}\\", \\"CSAT_ED_GE_CSAT_Start_Date\\":\\"${e://Field/GE_CSAT_Start_Date}\\", \\"CSAT_ED_GE_CSAT_Recorded_Date\\":\\"${e://Field/GE_CSAT_Recorded_Date}\\"}I've even just tried one value but still the same issue{\\"CSAT_Q1_Problem_in_contacting_GEX\\":\\"${q://QID1/ChoiceGroup/SelectedChoices}\\"}I then removed all the backslashes that escape the double quotes and hey presto - it worked!! So I'm leaving this post here for anyone else wandering what the problem isThis one works:{"CSAT_Q1_Problem_in_contacting_GEX":"${q://QID1/ChoiceGroup/SelectedChoices}"}Has anyone else experienced this error code?I've raised this with Qualtrics Support too but think I've solved it myself!!Wish they could publish a list of error codes!ThanksRod Pestellfull JSON payload that was still giving the error. I could see that it was adding extra \\ ie escaping the escaped keys which if you go back a year ago was the way to do it!{ "payload": { "Fire": true, "Type": "OutcomeAction", "actionId": "OCAC_C0xxxxxso", "chain": {}, "contentType": "JSON", "contextId": "SV_cVxxxxxEq4Cx", "createdAt": 1672771195810, "credentials": {}, "currentPipedTextTestMappings": { "No": "", "R_2tgxxxxxxxReZ": "" }, "customSaveHandler": true, "dataCastFailureMode": "CAST_DEFAULT", "dataTypes": { "embeddedData": "JSON", "resetRecordedDate": "BOOLEAN", "surveyId": "STRING" }, "dependencies": {}, "elementConfigured": true, "exportMappings": { "meta.error.errorMessage": "meta.error.errorMessage", "meta.httpStatus": "meta.httpStatus", "meta.requestId": "meta.requestId" }, "exports": [ { "display_name": "Headers", "key": "headers" }, { "display_name": "Status Code", "key": "statusCode" }, { "display_name": "Data", "key": "data" }, { "display_name": "meta.error.errorMessage", "key": "meta.error.errorMessage" }, { "display_name": "meta.httpStatus", "key": "meta.httpStatus" }, { "display_name": "meta.requestId", "key": "meta.requestId" } ], "headers": { "Content-Type": "application/json", "X-API-TOKEN": "xxxxxxx" }, "icon": "https://www.xm-apps-static.com/assets/v1/APP_42a7f4b6-bb84-4c66-94cc-e3e1208e62bf/1.6.11/jHK5ou6LNy9kkLUC/images/logo.svg", "id": "PLUG_7b318b05-433e-4e0c-bef8-520ebe5a0c9a", "keyValues": { "embeddedData": "{\\\\\\"CSAT_Q1_Problem_in_contacting_GEX\\\\\\":\\\\\\"No\\\\\\"}", "resetRecordedDate": "false", "surveyId": "SV_5tgzSmVq1YGWnZP" }, "metadata": { "lazyLoadPipedText": true, "tags": [ "test", "tag", "survey" ], "taskNameInModalTitle": false, "worker": { "type": "runner" } }, "name": "WebService", "outcomeId": "OC_6xxxxxxxq", "ownerObject": { "orgId": "warnerhotels", "userId": "UR_xxxxx" }, "pipedTextConfig": { "meta.error.errorMessage": { "isSystemGenerated": "true", "label": "meta.error.errorMessage", "value": "The requested resource does not exist." }, "meta.httpStatus": { "isSystemGenerated": "true", "label": "meta.httpStatus", "value": "404 - Not Found" }, "meta.requestId": { "isSystemGenerated": "true", "label": "meta.requestId", "value": "3bxxxxxxxxbbe" } }, "pipedTextImports": { "body": [ "No" ], "headers": [], "url": [ "R_xxxxxxxx" ] }, "requestType": "PUT", "summary": "Create a web service request that doesn't require authentication", "surveyId": "SV_xxxxxxxxxx", "taskNumber": 1, "taskRegistryId": "APP_xxxxxxxxx", "textPayload": "", "triggerAction": "WebService", "updatedAt": 1677142708884, "url": "https://eu.qualtrics.com/API/v3/responses/R_xxxxxxxx" }, "user": { "userId": "UR_xxxxxxxxx", "brandId": "warnerhotels" }, "executionData": { "workflowId": "R_1F5nJox00oZ814Y-OC_xxxxxxxxx, "runId": "", "actionId": "OCAC_xxxxxxx", "contextId": "SV_xxxxxxx", "uniqueId": "R_xxxxxxxx", "outcomeId": "OC_xxxxxxxxx", "taskToken": null, "attempt": 0, "orchestrator": "TEMPORAL" }}

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