Mejorando la Experiencia del Cliente con Isabel de Vocé Group | XM Community
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Michael_Cooksey
Administrator
9 days ago

Mejorando la Experiencia del Cliente con Isabel de Vocé Group

  • January 14, 2025
  • 2 replies
  • 94 views
Mejorando la Experiencia del Cliente con Isabel de Vocé Group
AlonsoC
Administrator
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Conoce a ​@IRENDONJLL0, miembra del XM Community desde marzo de 2024, y su trabajo para Voce Group. En su rol, consulta a empresas para mejorar sus programas de experiencia.

 

Meet, Isabel, a member of the XM Community since March 2024. In her role for Voce Group, she consults with companies to enhance their experience management programs. Learn more:

 

 

 

Timestamps:

0:00-0:10 Intro

0:10- 0:51 Descubriendo narrativas detrás de los números

0:52- 1:34 Definiendo programas de experiencia con clientes

1:35- 2:14 Retos de comunicación en empresas grandes

2:15- 3:01 Mapeando la madurez del programa

3:02- 3:46 Inversión en tecnología: clave para mejorar la experiencia del cliente

3:47- 3:56 Outro

 

2 replies

IRENDONJLL0
QPN Level 3 ●●●
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  • IRENDONJLL0
  • QPN Level 3 ●●●
  • 22 replies
  • January 29, 2025

Thank you, Alonso, for the opportunity to open the conversation towards the strategic aspect of customer experience management. It is essential for organizations to focus their efforts on maturing their programs to ensure an experience that truly creates value. It's a pleasure to be part of this dialogue!

 

 

YenMejia_Voce
AlonsoC
2 people like this
  • YenMejia_Voce
    YenMejia_Voce
  • AlonsoC
    AlonsoC
AlonsoC
Administrator
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  • AlonsoC
  • Author
  • Administrator
  • 206 replies
  • January 29, 2025
IRENDONJLL0 wrote:

Thank you, Alonso, for the opportunity to open the conversation towards the strategic aspect of customer experience management. It is essential for organizations to focus their efforts on maturing their programs to ensure an experience that truly creates value. It's a pleasure to be part of this dialogue!

 

 

​@IRENDONJLL0, thank you for sharing your expertise with the XM Community and to the entire Voce team for being such thoughtful and engaging Community members!

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