Can I Update Expired Survey Response Links in Past Emails? | XM Community
Skip to main content

Hi everyone,

I'm hoping someone can help me clarify something regarding survey response links in an email task.

After a user completes a survey, I include the following in a follow-up email so they can review their responses later:

 

${srr://SingleResponseReportLink}

 

However, I recently discovered that this link expires after a certain period. I learned that using the following version keeps the link active indefinitely:

 

${srr://SingleResponseReportLink?ttl=0}

 

My question is: While this updated version will work for any new survey completions going forward, what happens to users who already received the original email with the expiring link? Is there a way to retroactively update or replace those links, or are their links permanently subject to expiration?

Thanks in advance for any insight!

Hello ​@parkie_0007,

The links you previously shared via email will expire after a certain period. You’ll need to send a new email with the updated link to the recipients.
Currently, we do not have the capability to automatically update the old links that were already shared.

Thank you for your help.

Do you have any suggestions on how to send a new email or retrieve the link to share it manually? For example, is the original link stored within my data and analysis, or is it gone permanently?

If the number of customers is less I would suggest keeping it simple by manually sending the updated links in a new email to the existing customer list that you likely already have. The links should be available under the Data & Analysis tab for reference.

Yea I agree! But I can’t seem to find the option to view this column in Data & Analysis. Any ideas?

Leave a Reply


Terms & Conditions