+1
I am following all of the directions for deleting survey responses: 1) go into Data & Analysis, 2) click on the box to the left of the data you wish to delete, and 3) click on the trash can. I get the wheel that says 1 request pending, and then eventually it stops, but the response I want deleted isn’t deleted, it’s still there. Any ideas on how to delete the unwanted responses and actually have them delete?
Thanks,
Tiffany
+11
Did you try to refresh the screen after the wheel stopped turning? Sometimes it does take a bit of time for the responses to disappear.
I think your are doing the right thing, but just need to add patience to the mix ;)
+1
Hi,
Yes, I refreshed the screen and also tried logging off and then logging back in. I tried multiple browsers as well. The responses are still there unfortunately.
Tiffany
+1
I’m having the same issue. Any luck deleting your responses?
This is sometimes an issue when the server has high load. I would recommend refreshing your page and retying after a few minutes/hours.
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