Can you use dynamic elements in a GET Web Service block? | XM Community
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MY MASTERS DEGREE IS ON THE LINE… 

I want to generate a tailored message to the participant, generate the message in a third-party software (Zapier), store, GET the message and insert the message mid-survey.

What does this look like? 

  1. A POST Web Service block delivers 4 tokens to Zapier and the survey ReponseID. 
  2. Zapier receives and runs an automation to generate a tailored message using those 4 tokens, then stores it according to the ResponseID. 
  3. A GET Web Service block runs before the message is needed, and when the participant is at the appropriate descriptive text box, the message “should” appear using embedded data fields and piped texts. 

Each participant receives a different message based upon their answers, therefore I am organizing them by their ResponseID in the Zapier Storage. As such, the URL I use in my GET Web Service block uses a dynamic element such as key=${e://Field/ResponseID}. Qualtrics AI says this should be functional, but it has yet to deliver a dynamic message and fill the ResponseID in real-time. 

I am able to retrieve and fill a static message when I change that dynamic field with the respondents ResponseID, such as R_XXXX. Yet, have not been able to find a way to successfully deliver a dynamic message using the dynamic element in the URL. 

Any thoughts? 

  1. What you are describing is a pretty standard use case for embedded data, have you tried it?
  2. GET and POST are just two web service methods carrying different types of data. Each returns a response which you can customize. If you’re unable to acheive the desired result via a GET request. Try using a POST request to Zapier with your responseId as part of the body data.

 

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