Does someone knows if its posible to create tickets based on being a detractor on 3 surveys at the same time?
the team that im woking in want to make tickets for a close the loop based on that description and i haven’t been able to find something similar to that
Solved
Creating Tickets based on multiple survey answers
Best answer by Shashi
One of the way is to: We can make use of data project and store the score from 3 surveys against a common id (email). Now, create a scheduled workflow which will loop through all the records of the data project and check if all three columns are detractor then create ticket for that record.
+34One of the way is to: We can make use of data project and store the score from 3 surveys against a common id (email). Now, create a scheduled workflow which will loop through all the records of the data project and check if all three columns are detractor then create ticket for that record.
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