Email Address for Trigger based on Question Response | XM Community
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Email Address for Trigger based on Question Response

  • January 19, 2024
  • 2 replies
  • 98 views

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I am creating an intake form for faculty requesting grant writing help from our office. Their response will be routed to different grant writers depending on the department the respondent chooses from a drop down list. I am uncertain how to accomplish this. I understand how to set up an email trigger and how to embed piped text. But how do I match the email address I want to use with each possible response in the dropdown list?

2 replies

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  • Level 7 ●●●●●●●
  • 2050 replies
  • January 19, 2024

You could either setup multiple branches to set an embedded to the appropriate email address value based on their response or create a workflow with conditions doing the same.


TomG
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  • Level 8 ●●●●●●●●
  • 6083 replies
  • January 20, 2024

@Chris_Bowling,

You could make the the drop-down a drill-down where the second drop-down is the email address.  Then pipe the email into your trigger.

If you’re interested, I have a function ddAutoComplete that would automatically select and hide the email drop-down.