How to include a embedded variable in a email | XM Community
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Hi,

 

I am sending a Thank you email with a message that includes a embedded data created from one survey response.  Something like this:

 

Dear ${m://FirstName} ${m://LastName},

 

Thank you for responding the survey. Your ID number is ${e://Field/ID}.

 

The name and last name are shown, but the ID number is blank. Can anyone know how to show it? 

 

Thank you!

@Josang Please check the branch logic (if any) or the placement of the embedded data ‘ID’ in the survey flow. If it is capturing the value based of a survey question, it should be placed after that survey question/block.

@Josang it sounds like there is no data in the variable for that respondent at time email is being sent, assuming you have selected the right variable.  I’d check the data to ensure the ID field your using is being populated and if so you may wish to put a small delay on the workflow of email sent post survey submission in case there is a slight data lag time.  If doesn’t work then I’d contact support - as it should be populating.

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