Issue with Automated Email Follow-Ups and BCC Not Being Received | XM Community
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I’m hoping someone can help.

I have a survey set up to act as a form. When someone completes the form, they should receive an automated follow-up email. That part generally works fine. However, I’ve noticed two issues recently:

  1. BCC emails are no longer being received. These used to work consistently but now the BCC address doesn’t seem to get anything.

  2. Testing emails are inconsistent. When I test new surveys using the same personal email repeatedly, I sometimes don’t receive the automated emails at all. If I switch to a different email address, the workflow seems to function normally.

My questions are:

  • Has something changed recently in Qualtrics that prevents sending automated emails repeatedly to the same address in a single survey/form?

  • Is there a known limitation with BCC emails not being delivered anymore?

Any insights or suggestions would be greatly appreciated.

Thanks in advance!

Hi. One thing I would recommend is to contact Qualtrics support and ask them if they have blacklisted any of the emails you are trying to send messages to. I’ve had this happen with multiple staff addresses in my organization, including my own.

To answer your first question, I think messages can be blocked by Qualtrics if they are identical and sent within a short time to the same address.

I agree with Matthew. If the emails are the same, Qualtrics can block them as a duplicate. You can work around this by piping in something unique, like the date and time. You may also want to check to see if the BCC email has opted out of Qualtrics emails in your directory or the contact list.

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