Hiya qualtrics hivemind!
I am looking for ways to manually flag a response, or raise a ticket, to follow up on specific feedback.
We have a number of always on feedback surveys running. We review the responses regularly and investigate issues raised to close the loop and identify root cause.
Currently we have tickets which are raised based on low scores / detractor responses. But we sometimes get positive scores but detailed written feedback that we want to follow up and document too.
Wondering if there is a way to do this in qualtrics?