Manually flag response for follow up | XM Community
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Hiya qualtrics hivemind!

I am looking for ways to manually flag a response, or raise a ticket, to follow up on specific feedback.

 

We have a number of always on feedback surveys running. We review the responses regularly and investigate issues raised to close the loop and identify root cause.

 

Currently we have tickets which are raised based on low scores / detractor responses. But we sometimes get positive scores but detailed written feedback that we want to follow up and document too.

 

Wondering if there is a way to do this in qualtrics?

We did this recently by creating a new field in the data and analysis tab and flagging them there, this requires reading through each response though so might not meet your needs. 

I would recommend doing this through text analytics and raising tickets automatically based on specific topics assigned, rather than relying on a completely manual process. 

Alternatively, the solution suggested above is the only option I can think of.

I would recommend doing this through text analytics and raising tickets automatically based on specific topics assigned, rather than relying on a completely manual process. 

Alternatively, the solution suggested above is the only option I can think of.

That makes a lot of sense! Ill give it a look and see if we can set that up

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