+33We have a form that needs to collect a user’s SSN, we don’t want to keep this info for obvious reason so we’d like to programmatically delete/mask this field after a ticket action.
I haven’t found a straight forward way to do this via workflow or API...any suggestions?
Thank you,
Adam
+32It would be more manual but you could send a retake link to the ticket owner and then you could hide all the questions using display logic with Q_URL, so that only the SSN question appears (less clicking around for them) and then have them delete the SSN from the survey response and submit the survey. If you would like additional details let me know.
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