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Not seeing names or email addresses in surveys distributed/completed via contact list

  • April 14, 2022
  • 3 replies
  • 1786 views
brad7280
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I created a contact list with first names and email addresses. I used email distributions to distribute a survey to people on this contact list. However, when I download a CSV of the survey responses, "recipient first name" and "recipient email" are just asterisks. So I don't have any way of identifying who the people are that completed the survey. The only unique identifier that I see in the CSV download is "response ID," which is a unique string of characters for each respondent that starts with "R".
So, my question is, is there some setting I need to turn on to identify my respondents via name/email in the CSV? And if not, is there a way to use the "response ID" to identify respondents?

Thanks for your help,
Bradley
qualtrics responses.png

Best answer by PraDeepKotian_XM

hi brad7280
It looks like "View Restricted Data" is disabled for your account, when it is disabled these fields will be replaced with asterisks in the Data & Analysis tab and will be unavailable in any data export.
https://www.qualtrics.com/support/survey-platform/sp-administration/managing-users/user-permissions/

3 replies

PraDeepKotian_XM
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  • PraDeepKotian_XM
  • QPN Level 5 ●●●●●
  • Answer
  • April 14, 2022

hi brad7280
It looks like "View Restricted Data" is disabled for your account, when it is disabled these fields will be replaced with asterisks in the Data & Analysis tab and will be unavailable in any data export.
https://www.qualtrics.com/support/survey-platform/sp-administration/managing-users/user-permissions/

brad7280
TomG
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  • TomG
  • Level 8 ●●●●●●●●
  • April 14, 2022

Or you have "Anonymize Responses" checked in survey options.

brad7280
brad7280
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  • brad7280
  • Author
  • April 15, 2022

Thank you PraDeepKotian_Ugam. I imagine that must be the issue. I have reached out to my administrator to see if they can enable "view restricted data." Hopefully getting that turned off retroactively will still allow me to see the data I need.
Thanks also for the tip about "Anonymize Responses" TomG , I checked and that setting is not turned on so that is not the issue.

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