Prevent Multiple Submissions in a certain period of time | XM Community
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Hi everyone,

I have a survey distributed with a QR printed in the purchase receipt. 

I’m trying to prevent multiple replies from the same user for a certain period of time (same day or a couple of days). However, it could be that the person places another purchase and wants to leave another reply. We want to allow that.

 

Is there a way to reset the Q_BallotBoxStuffing after a certain time of period?

 

I tried the option of the “RelevantID” and they are correctly marked as duplicated and I can reset it after 1 week. However, this does not prevent the customers from taking the survey as many times as they want.

 

Thank you all!

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