Questions about email limits | XM Community
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Hello,

I’m a relatively new Qualtrics Brand Admin, and have been delving into the world of email & SMS, including the limits thereupon.

There are several limits and settings; as I understand it, Allowed Outgoing Emails/Week is for the last 7 days, while Allowed Outgoing Emails is cumulative? 

Is there a way, other than My Account > Account Settings to view the Allowed Outgoing Emails value for a user? Impersonating them can be a hassle when juggling multiple tabs.

Also, the default account setting for Allowed Outgoing Emails/Week is “Default”. The Google AI response says this is 500. Is that correct, and can I reset it on my system if I want a higher default?

Thanks,

David A

I had this same question. Go to Admin>Users and search for your specific user(s).

 

At the top you will see these options, click on Survey Platform

 

Scroll down and you will see this:

 

That doesn’t answer all your questions, but I hope this helps with part!

I was referring to an actual number - how many emails has the user sent in total.

Going to their account and checking via Account Settings shows the total:

I was wondering if there was a way to see the number without having to login as the user.

 

Have you tried creating a dashboard with a respondent funnel?

I would love to, but Contacts > Use Directory Data for Dashboards is greyed out (unavailable).

We’re in the process of moving to Core XM, so may have access then.

 

Ahhh, that may explain it. We are Core XM and can use that feature.

 

Have a good day!

Hi,

I’m not sure that a respondent funnel would help as it will give you info about emails sent to your contacts, not per user. That being said, you can find the info that you are looking for in Admin > Reports > License usage. Scroll down the page and take a look at the last graph and apply the filters according to what you want to see. 

 

Hop this helps!

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