We have an open text box asking for additional feedback - people will often reply “no,” “nope,” “n/a,” etc… I’m wanting to run them through textiq to tag them with a topic of “N/A” and then use that as a filter on dashboard widgets so that we aren’t having to scroll through responses where they left us essentially no information. The issue I’m not sure how to solve is how to make the textiq query look for that specific word and not tag it if there are other comments as “no” can be used in other ways. Basically I’m wanting the topic to tag ONLY if they wrote in “no” and nothing else.
Exact operator pairs such as “”, «», and 「」, are used to match terms exactly as written. For example, searching “ice cream” would turn up responses with that exact phrasing, but not a response with “ice creams” or “ice-cream” or other similar, lemmatized results. Furthermore, reserved keywords such as and, or, and not can be searched for within exact operators (e.g. “not”). To search for double quotes, include a pair of double quotes back to back (e.g. “”””). For example, “””not happy””” will match I am “not happy” but not I am not happy.
yes, that is to match the word exactly, I am wanting to add in the logic so that if there are ANY OTHER WORDS in the response then it will not be tagged with that topic.
@kgillis Sorry, missunderstood, my bad
Hi @kgillis,
I have the same problem as you, only in different language.
The “-” operator is very helpful here
E.g
dress -room
dress appears but room does not
I use the “-” operator with some common word in my mother tongue to get only the “No”, “None”...answer.
In English, the most common word should be “the”. So can you try: (no -the)
We are experiencing the same issue with many respondents offering a single word (IE good, excellent, etc) and we want to tag these VAGUE comments so they do not clutter the other more insightful responses. Curious if anyone ever figured out a solution? I work for a global company - and Response Clarity is only available in a handful of languages so not an option.
Can you break it into 2 questions? The first one asking if they have any more feedback to share, then choose yes or no. If they choose no, you have those all summed up together in the same format. If they choose yes, have that formatted to then go to the open-ended question to enter the additional feedback.
I understand offering no as an option will often lead people to that instead of providing more commentary, but at least it will be consistent in how it is recorded if they are choosing not to answer it anyway.
@MeganZich good idea. Or even in one question. Something like that:
Thanks for the suggestions! We do not force a text response so users are able to bypass the open text if they want. And we aren’t seeing responses such as ‘no’. Our open text fields follow CSAT and CES 5pt scale questions, asking to explain their rating so we see comments like ‘it’s great’, excellent, good stuff, etc.
