Hello!
I’ve run into a wall with some workflows to generate tickets.
What I want to do is have two different ticket types raised.
I have made two different worflows 1-detractors, 2-sentiment
1 - if NPS detractor or low CSAT response is received, raise ticket 1 (this is working fine)
2 - if NPS neutral or positive or 3+ CSAT response is received AND text IQ sentiment is negative, raise ticket 2 (not working). Do not raise ticket if negative sentiment + detractor or low csat
Ticket 2 works IF the scores are positive, but when the scores are negative both ticket 1 and 2 are raised.
Im pretty sure the logic in workflow 2 is wrong but I cant figure out what or how to fix it.
Screen shot of workflow 2 logic below.
