I am having a usecase for which I need to tigger emails for incomplete response, but the condition is workflow should trigger after 48 hours of response recorded. Is there any way to do it ?
Question
Trigger workflow
+2
Hi Neha,
I believe you are looking to send a survey invite link to customers who start a response, do not finish, and then the response gets recorded as a partial. The email should be sent 48 hours after the partial response was recorded. You could do this by creating the following workflow:
- Trigger: Survey response was recorded
- Check the box in the trigger settings to include incomplete responses.
-
- Criteria/Decision:
- Finished <> True
-
- Email Task
- Use the “Send email” task to send a re-take link to the user which will be a survey link that opens up the survey with their previous responses pre-filled.
- The survey link hyperlink needs to be configured with the following syntax to send a re-take link that replaces deletes/replaces their partial response: https://[Insert_Anonymous_Link]?Q_R=${rm://Field/ResponseID}&Q_R_DEL=1
- Swap out the [Insert_Anonymous_Link] piece of the URL with your survey’s anonymous link.
- Set the distribution time to send after 2 days.
-
-
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.