I'm wondering why an email sent (individual link and no embedded inline question) immediately shows all contacts as "Survey started". i.e. Survey sent count is the same as the Survey started count. It doesn't make any sense for the full sample to have all clicked on the survey link at the survey send time. If anyone can please shed some light on this, I would very much appreciate it. Thank you.
Solved
Why does the distribution status show "Survey started" as soon as an email is sent?
Best answer by Cob
Update: RESOLVED
Apparently, this relates to the server security setting on the recipient's email account, whereby the email provider 'opens' the survey link to check that it is legitimate, i.e. safe to open.
Hope this helps others who may have been wondering the same thing.
Update: RESOLVED
Apparently, this relates to the server security setting on the recipient's email account, whereby the email provider 'opens' the survey link to check that it is legitimate, i.e. safe to open.
Hope this helps others who may have been wondering the same thing.
In survey options > Security you can turn on the Security scan monitor feature and that is supposed to cause surveys to not be started when this happens.
Sign up
Already have an account? Login
Welcome! To join the Qualtrics Experience Community, log in with your existing Qualtrics credentials below.
Confirm your username, share a bit about yourself, Once your account has been approved by our admins then you're ready to explore and connect .
Free trial account? No problem. Log in with your trial credentials to join.
No free trial account? No problem! Register here
Already a member? Hi and welcome back! We're glad you're here 🙂
You will see the Qualtrics login page briefly before being taken to the Experience Community
Login with Qualtrics
Welcome! To join the Qualtrics Experience Community, log in with your existing Qualtrics credentials below.
Confirm your username, share a bit about yourself, Once your account has been approved by our admins then you're ready to explore and connect .
Free trial account? No problem. Log in with your trial credentials to join. No free trial account? No problem! Register here
Already a member? Hi and welcome back! We're glad you're here 🙂
You will see the Qualtrics login page briefly before being taken to the Experience Community
Login to the Community
Welcome! To join the Qualtrics Experience Community, log in with your existing Qualtrics credentials below.
Confirm your username, share a bit about yourself, Once your account has been approved by our admins then you're ready to explore and connect .
Free trial account? No problem. Log in with your trial credentials to join.
No free trial account? No problem! Register here
Already a member? Hi and welcome back! We're glad you're here 🙂
You will see the Qualtrics login page briefly before being taken to the Experience Community
Login with Qualtrics
Welcome! To join the Qualtrics Experience Community, log in with your existing Qualtrics credentials below.
Confirm your username, share a bit about yourself, Once your account has been approved by our admins then you're ready to explore and connect .
Free trial account? No problem. Log in with your trial credentials to join. No free trial account? No problem! Register here
Already a member? Hi and welcome back! We're glad you're here 🙂
You will see the Qualtrics login page briefly before being taken to the Experience Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.