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change of Brand administrator?

  • January 23, 2020
  • 4 replies
  • 382 views
U
I want to change the brand administrator as the one we have nolonger works at our institution, and we need to restore mistakenly deleted surveys

Best answer by LaurenK

Hey @Unica! If you have not yet already, we'd recommend reaching out to your Account Executive, or if you do not know your Account Executive, please reach out to our Support team, as they are best equipped to handle this request!

    4 replies

    LaurenK
    Former XM Community Team Member
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    • LaurenK
    • Former XM Community Team Member
    • 900 replies
    • Answer
    • January 23, 2020
    Hey @Unica! If you have not yet already, we'd recommend reaching out to your Account Executive, or if you do not know your Account Executive, please reach out to our Support team, as they are best equipped to handle this request!
    U
    • Unica
    • Author
    • 2 replies
    • May 4, 2020

    hey LaurenK
    I have tried emailing, I have tried contacting support still have not resolved the problem, there is a new brand administrators who handles the licenses however on the qualitrics account it has not been upgraded and this makes it hard to be able to manage out surveys could you please assist.

    U
    • Unica
    • Author
    • 2 replies
    • May 4, 2020

    we are based in South Africa and I have tried also finding a number to call but nothing, could you please provide a contact person who will be able to assist, we have no access to the administration account.

    LaurenK
    Former XM Community Team Member
    Forum|alt.badge.img+13
    • LaurenK
    • Former XM Community Team Member
    • 900 replies
    • May 5, 2020

    Hi Unica! We'd recommend following up on the email ticket you have with the Support team so it may reopen and support can resume assisting you!


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