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How do I randomize the questions in a block and then display just ONE or TWO of the questions only?
Hi everyone! I have a use case for the following customer satisfaction survey:
* I have a matrixed question for customers to rank their satisfaction on 5 different items. (scale 0-10)
* For items that have been rated 4 or less (dissatisfed), I'd like to display a follow-up question to probe deeper. I've created some display logic to do so, and it works so far.
* Here's the kicker: For the sake of brevity, I don't want to ask 5 different follow-up questions on all 5 items. (For example, if a respondent rates all 5 items as 4 or less, the survey would display all 5 follow-up questions. This would make the survey too long). I would like to cap the number of follow-up questions to 1 or 2 at most. Does anyone know how to do this?
Any guidance would be greatly appreciated!
Best answer by bstrahin
You should be able to add randomization to the block you created with the follow-up questions.
Block 1: contains your matrix with 5 attributes on a 10-point scale
Block 2:
* contains the follow-up questions for the 5 attributes with display logic on each question to only show if that attributed was rated 1-4 in the matrix
* Under block options in the Survey Edit mode click Block Options -> Question Randomization -> choose the third option "Present only __ of total questions" -> fill in 1 or 2 in the box and Save
The thing that I don't like about this solution is that if you use 2 the order the follow-up questions appear may not match the order they were asked in the matrix. Probably even less controllable if you are randomizing your matrix. So from a respondent experience you may want to choose 1 over 2 for that setting.
+38You should be able to add randomization to the block you created with the follow-up questions.
Block 1: contains your matrix with 5 attributes on a 10-point scale
Block 2:
* contains the follow-up questions for the 5 attributes with display logic on each question to only show if that attributed was rated 1-4 in the matrix
* Under block options in the Survey Edit mode click Block Options -> Question Randomization -> choose the third option "Present only __ of total questions" -> fill in 1 or 2 in the box and Save
The thing that I don't like about this solution is that if you use 2 the order the follow-up questions appear may not match the order they were asked in the matrix. Probably even less controllable if you are randomizing your matrix. So from a respondent experience you may want to choose 1 over 2 for that setting.
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