How to set No opt out link? | XM Community
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How to set No opt out link?

  • August 18, 2020
  • 6 replies
  • 1491 views
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About the link on the survey about opting out of future surveys. Can that be removed? We don’t want to imply that opts them out of surveys in the future. 
But if I delete the opt out link in the "distribute survey", then I cannot send the survey.

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Best answer by bstrahin

yaozhao if you won't want to get into the coding, I change the wording before the opt out link to say:
"Follow the link to opt out of future reminder emails about this survey:"

That way they know they aren't opting out of communications from UW or other surveys that might come out of our shop, especially because we only have Core and not XMDirectory it makes it a more manual process to remove emails who opted out in a past project from distributions for future projects.

    6 replies

    Appzk
    QPN Level 5 ●●●●●
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    • Appzk
    • QPN Level 5 ●●●●●
    • August 18, 2020

    Workaround is add the opt out link and comment the link .this will allow you to set the distribution.

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    • yaozhao
    • Author
    • August 20, 2020

    Sorry, I don't understand. What do you mean by "add the opt out link and comment the link"?

    Appzk
    QPN Level 5 ●●●●●
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    • Appzk
    • QPN Level 5 ●●●●●
    • August 21, 2020

    Add this line in your message box

    And you will be able to distribute.

      bstrahin
      Level 6 ●●●●●●
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      • bstrahin
      • Level 6 ●●●●●●
      • Answer
      • August 21, 2020

      yaozhao if you won't want to get into the coding, I change the wording before the opt out link to say:
      "Follow the link to opt out of future reminder emails about this survey:"

      That way they know they aren't opting out of communications from UW or other surveys that might come out of our shop, especially because we only have Core and not XMDirectory it makes it a more manual process to remove emails who opted out in a past project from distributions for future projects.

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        • yaozhao
        • Author
        • August 22, 2020

        @Appzk
        I try your method but it doesn't work. In the message box in Qualtrics, it is:
        Follow this link to the Survey:
        ${l://SurveyLink?d=Take the Survey}
        Or copy and paste the URL below into your internet browser:
        ${l://SurveyURL}


        In the email I received, it is:
        image.pngThe last line is still "Click here to unsubscribe-"

        Appzk
        QPN Level 5 ●●●●●
        Forum|alt.badge.img+34
        • Appzk
        • QPN Level 5 ●●●●●
        • August 22, 2020

        Conversation the compose email to html node and then comment the opt out link.
        When you comment in the html mode you should not see the unsubscribe line in the preview mode.

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