Including extra Embedded Data fields in the Survey Results Trigger E-mail | XM Community
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Including extra Embedded Data fields in the Survey Results Trigger E-mail

  • January 19, 2019
  • 5 replies
  • 55 views

I have created a survey that we have used successfully for some time which asks clients to provide feedback on the reports they have received. When a survey is completed, several of our staff receive an e-mail from noreply@qemailserver.com (via an e-mail trigger) with the results of that survey. At the bottom of the e-mail are the following fields: Embedded Data RecipientEmail RecipientFirstName RecipientLastName However, each contact who is sent the survey also has the following fields in their contact information under "Add Embedded Data": Phone Report No Title Client For reference, each of these fields are called and displayed in the survey itself. Does anyone know how to add/append these four extra Embedded Data fields to the bottom of the trigger e-mail containing the survey results? It would save having to look this information up again once the survey comes in. Thanks in advance for any assistance you can provide. My apologies if this question has been answered elsewhere in the community already.

Best answer by TomG

@Coggo, Add the fields as embedded data fields in your survey flow, and don't assign a value (the will be populated from Contact list). Add the fields to your email trigger message: ``` ${e://Field/Phone} ${e://Field/Report No} ${e://Field/Title} ${e://Field/Client} ```

5 replies

MsIreen
Level 5 ●●●●●
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  • Level 5 ●●●●●
  • January 19, 2019
Have you added these fields to the Survey flow?

TomG
Level 8 ●●●●●●●●
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  • Level 8 ●●●●●●●●
  • Answer
  • January 19, 2019
@Coggo, Add the fields as embedded data fields in your survey flow, and don't assign a value (the will be populated from Contact list). Add the fields to your email trigger message: ``` ${e://Field/Phone} ${e://Field/Report No} ${e://Field/Title} ${e://Field/Client} ```

  • Author
  • January 21, 2019
Hi @TomG and @MsIreen , Yes, the embedded data fields were already in the survey flow. Thanks so much @TomG for letting me know how to add the fields inside the e-mail messages. This has solved my problem! I really appreciate the time you both took to help me out.

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Are the fields you add to Survey Flow & email trigger message case sensitive?


TomG
Level 8 ●●●●●●●●
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  • Level 8 ●●●●●●●●
  • December 16, 2020